FAQ

What shipping options do you offer to the US? We provide the following shipping methods for customers in the United States:

  • Express Shipping (3-6 business days): $20
  • Free Shipping (7-14 business days): $0
  • Free Standard Shipping (7-14 business days): $0
  • Standard Shipping (7-14 business days): $10

Delivery times are estimates and may vary slightly depending on your location. All orders are processed within 1-3 business days before shipping.

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How can I track my order? Once your order ships, we will send you a tracking number via email so you can follow your package easily.

Do you ship internationally? Currently, we only ship within the United States.

Returns & Exchanges

What is your return policy? We accept returns within 30 days of delivery. Items must be unworn, in original condition, with all tags attached, and returned in the original packaging.

How do I return or exchange an item? Log into your account, go to “Orders”, select the item(s) you wish to return, and follow the instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Are there items that cannot be returned? For hygiene reasons, socks, tights, and any opened packaging items are non-returnable.

Sizing & Products

How do I choose the right size? We provide a detailed size chart on every product page. Please measure your foot according to the guide (length and width) for the best fit. If you are between sizes, we recommend sizing up for comfort, especially with heels or boots.

What materials do you use? Our shoes feature premium leather, soft suede, high-quality synthetic materials, and comfortable insoles designed for all-day wear.

Are your shoes true to size? Yes, we use standard US women’s sizing. However, different styles (especially heels and boots) may fit differently, so we always recommend checking the size chart on each product page.

General Questions

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How can I contact customer support? You can email us at support@pearlstep.com or use the live chat on our website. We aim to reply within 24 hours.

Do you offer gift options? Yes! At checkout, you can add a personalized gift message. Elegant gift wrapping is available for selected items.

Are your shoes suitable for wide feet or sensitive skin? Many of our styles offer wide-width options and use soft, skin-friendly materials. Please check the product description for specific details.